Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact [email protected] or call us on (713)2595776 and advise of the difficulty or issues with the products. Our highly trained team will assist you and should a return be necessary arrangements made. Items may be returned for refund, exchange or store credit within 7 days of invoice date. A returns form is required to be included with all returned items.

Please print out the Returns form below

What can be returned?

Most products can be returned for refund or exchange if not suitable. The exception to this are items that can not be returned due to health issues such as Whistles etc. Please note that vaccines and cold goods are also unable to be returned.

When do items need to be returned by?

Items need to be returned within 7 days.

Where do items need to be returned to?

Items need to be returned to

TransfersCare INC
444 Alaska Avenue Suite #BTR732 Torrance, CA 90503
(713)2595776

How to return items?

Items must be packaged back up and returned to us the same way they were sent to you (with the original tags attached or original packaging). Most items sent to you will be in boxes to make sure items are delivered to you in good condition. Items returned back in envelopes etc that are damaged in transit will not be accepted for return.

Shipping for returns?

If you received a damaged shipment or product, please email photos of the damaged item to [email protected], include your invoice number and name, and we will work with you to resolve the issue.
The original postage and handling charges will not be refunded.

Payment of Shipping

Refunds will be issued in the same method as the order was paid.
On reciept of your goods the returns team will process your return and authorise the refund, exchange or store credit. Please allow 14 business days for this process to be completed. You will be emailed once the process is complete.